Dana E. Cooley, P.E.

Dana is a seasoned root cause investigator and team leader with 36 years experience in engineering, heavy construction, environmental protection, and nuclear power. His professional responsibilities have included independent nuclear safety review, event response team leadership, total quality management, and experiential workshop development and delivery.

He has been trained in Department of Energy and Institute of Nuclear Power Operations root cause methods as well as specialized techniques developed by Kepner-Tregoe, Performance Improvement International, and System Improvements, Inc. (TapRooT^®).

Dana supports executives, corrective action program managers, and performance improvement personnel across the nation. He was an invited keynote speaker at the September 2003 American Society for Quality Energy and Environmental Division Meeting in Las Vegas. He contributes regularly to the nuclear Corrective Action Program Owners Group (CAPOG).

He actively designs and delivers experiential adult learning workshops that teach practical problem solving, root cause analysis, investigative interviewing, total quality management, team performance and dynamics, group leadership, facilitation, and innovation. He knows how to help organizations Fix-It-Once^®.

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If you already have a strong problem recognition, reporting, and resolution process we will confirm it. If you don't, we will work with you to strengthen it with the least possible disruption to your present methods.

Strong problem solving is not an intellectual exercise or a luxury reserved for big enterprises. Fix-It-Once^® is a critical business competency. Every organization needs it now.

Can't think of any current problems? Congratulations! But, before you leave, take a look at intensive self assessment.

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